MINHAZUDDIN NAZIMUDDIN SHAIKH

Customer-Focused Professional

Camillo, AU.

About

Highly customer-focused professional with a proven track record in enhancing client satisfaction and driving business success through expert problem-solving and communication. Skilled in efficiently managing inquiries, resolving concerns, and delivering tailored solutions in dynamic, fast-paced environments. Eager to leverage these strengths to contribute to a customer-centric role within a forward-thinking team.

Work

BMW OSBORNE PARK

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Customer Service

Perth, WA, Australia

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Summary

Currently serving as a Customer Service professional, specializing in technical issue resolution and performance monitoring to enhance service delivery.

Highlights

Resolved complex technical issues for customers, ensuring high satisfaction and efficient problem resolution.

Monitored and analyzed call waiting times and key customer service metrics to identify trends and optimize operational efficiency.

OTR( ON THE RUN PETROLPUM)

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Console Operator

Perth, WA, Australia

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Summary

Managed and operated console equipment to monitor and control audio/video systems while maintaining high standards of equipment cleanliness.

Highlights

Successfully operated advanced console equipment to effectively monitor and control diverse audio and video systems, ensuring seamless operation.

Consistently maintained rigorous cleanliness standards for all console equipment, promoting longevity and optimal performance.

CBD CONVENIENCE STORE AUSTRALIA

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Retail Assistant

Newcastle, NSW, Australia

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Summary

Efficiently managed customer transactions and maintained organized store displays, contributing to a positive shopping experience.

Highlights

Operated cash registers with precision, processing numerous customer transactions accurately and efficiently.

Demonstrated strong organizational skills by ensuring all store displays were consistently neat, orderly, and visually appealing.

Engaged customers in friendly and professional dialogue, effectively identifying product needs and providing helpful recommendations.

Regularly inspected and maintained store equipment to ensure proper functioning and minimize operational disruptions.

Collaborated effectively with team members to deliver exceptional customer service, fostering a positive and efficient store environment.

CAR WASHER AUSTRALIA

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Car Washer

Newcastle, NSW, Australia

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Summary

Provided comprehensive interior cleaning services for vehicles, ensuring high standards of cleanliness and customer satisfaction.

Highlights

Expertly vacuumed, shampooed, and steam-cleaned vehicle interiors, effectively removing dirt and debris to restore pristine conditions.

MEDUSIND SOLUTION

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Senior Client Service Executive

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Summary

Managed client accounts, maintained meticulous documentation, and advocated for individuals to resolve complex issues within specialized program requirements.

Highlights

Maintained accurate and clear documentation for all social work activities and cases, ensuring compliance and data integrity.

Advocated effectively for individuals facing diverse issues, successfully resolving crises and improving client outcomes.

Operated within specialized program requirements to secure essential client support for medical and personal needs.

Developed and implemented appropriate support plans, directly addressing client needs and fostering positive resolutions.

Education

Kaplan Business School

MBA MASTERS OF BUSINESS ANALYST

GUJARAT TECHNOLOGICAL UNIVERSITY

BBA ADVANCED ACCOUNTING AND AUDITING

SECONDARY EDUCATION BOARD

Secondary Education Std 12

SECONDARY EDUCATION BOARD

Secondary Education Std 10

Languages

English

Certificates

White Card

Driving License

Skills

Customer Service

Superior customer service, Attentive customer service, Dining customer service, Customer service training, Providing customer service, Customer service focus, Client relations, Problem-solving, Communication, Inquiry handling, Concern resolution, Tailored solutions.

Technical Operations

Technical troubleshooting, Console equipment operation, Audio/video systems monitoring, Equipment maintenance.

Retail Operations

Cash register operation, Customer transactions, Organizational skills, Store display management, Product knowledge, Equipment inspection, Team collaboration.

Client Management

Documentation, Record keeping, Advocacy, Crisis resolution, Program requirements, Client support, Support plan development.

Vehicle Detailing

Vacuuming, Shampooing, Steam cleaning, Interior vehicle cleaning.